Privacy Policy

At SWISSBRAND EYEWEAR (powered by K Win Optics, Mumbai), we respect your privacy. This policy explains how we collect, store, and safeguard your personal details and optical prescription logs when visiting www.swissbrand.io or consulting at our studio in Andheri East, Mumbai.

1. Information We Collect

  • Customer contact information: Name, phone number, delivery address, and email address.
  • Ophthalmic prescription records: Power parameters (SPH, CYL, AXIS, ADD, PD) and lens coating preferences for Swiss precision optical orders.
  • Customer support conversations via WhatsApp and phone inquiries.

2. How We Use Your Data

  • Accurately manufacturing, surfacing, and bevel-edging your custom prescription lenses.
  • Processing orders, shipping dispatches, and WhatsApp delivery notifications.
  • Providing lifetime optical support, warranty tracking, and complimentary frame realignment records.

3. Optical Record Security

We implement industry-standard safeguards to maintain the confidentiality of your medical optical records and payment transaction logs. We do not sell or lease your personal data to third parties.

4. Contact Support

For questions regarding your data privacy, contact our support team at support@swissbrand.io or call Master Optician Mitesh Gandhi at +91 9820153163.